TERMS AND CONDITIONS
TDS applies to all NGBSS clients TDS applies automatically to all NGBSS clients on services subscription, including services subscription at commercial third party or partners. SUBSCRIBING ON NGBSS SERVICES, YOU ACCEPT AND COMPLY WITH THE POLICY YOU HAVE BEEN NOTIFIED ON THIS DOCUMENT. Service order is described as a package and presented on the website. In this document, NGBSS hosting areas applies to the subscribers on hosting packages.
NGBSS agrees to provide services described in the Order of Service signed by the parties. Using NGBSS services constitutes acceptance and agreement with the terms of Service. NGBSS will make every reasonable effort to provide quality customer service.
NGBSS will only use the personal information of customers to provide services under the contract and collect fees owed and will not disclose such information to any third party except if required by law or collection services. Client authorizes NGBSS to use the name, trade name and comments in marketing documents. At any time, the client may send a written notice of withdrawal of such authorizations.
Any IP addresses assigned to the NGBSS client must be maintained in an efficient manner as RIPE rules and used at 80% within 30 days after the award. Failure to comply may result in revocation of sections of this IP address by NGBSS after five days of notification of the client. NGBSS maintain ownership and control of all Internet Protocol numbers and addresses (IP) that can be attributed to customers, and reserves the right to modify or remove any such numbers and addresses.
Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists”, purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.
Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.
On demand, NGBSS may provide Customer technical support and non-technical support, such as equipment troubleshooting, DNS and other types of support, using the customer space to interact. Customer physical access to the equipment is strictly prohibited. NGBSS is the owner of the equipment used by the customer which pays a license to use this equipment.
If NGBSS reasonably appreciates, that equipment, software or hosted applications used by the client or the client’s activities represent an immediate threat to the physical integrity of the spaces or physical integrity of network equipment performance or any other user space, or represent an immediate threat to the security of a person, then NGBSS will carry out necessary activities to avoid imminent danger, without the prior written acknowledgment of the customer and without liability for damage to equipment or data for any interruption of the Customer (or its customers’) business. As soon as actions are carried out, NGBSS will inform, by e-mail the client about take measures.
Subscriber will send in advance with 30 days, an email application for equipment relocation, server or web site to another space offered before by NGBSS .
In no case NGBSS will be required to provide insurance coverage for any equipment or data held by the client and housed inside the NGBSS.
If the customer is indebted to NGBSS, according to the signed agreement, NGBSS may do the following whith minimum notification:
(i) without notice suspend the client’s access to space
(ii) sell third-party equipment in pursuit of compensation.
USER MAY NOT:
Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.
Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.
Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.
Run any software that interfaces with an IRC (Internet Relay Chat) network.
Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.
Participate in any file-sharing/peer-to-peer activities
Run any gaming servers such as counter-strike, half-life, battlefield1942, etc
Run cron entries with intervals of less than 15 minutes.
Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.
When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”).
To help reduce usage, do not force html to handle server-side code (like php and shtml).
Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.
The service will be discontinued for failure to pay within 24 hours after notification.
Before the end of initial agreement, 30 days or more, NGBSS may change the fees payable under current agreement, and send a written notice to the customer.
Downgrade and upgrade services
Downgrade service will come into force on the account anniversary date (anniversary date account corresponds to the day of the month in which an account was opened. For example, if an account was opened on May 5, this account can be changed on the 5th of every month once the initial commitment is over). Service upgrades, however, may come into force at any time.
On client account activation, on space, equipment and resources reservation. Customer must pay for his account, even if he is not using it.
1. How to buy products on site www.ngbss.com ? NGBSS sells its products online through online payment services of www.paypal.com , www.2checkout.com and www.skrill.com or bank transfer. In this way we can ensure our clients safe and effective service to order and pay online . You can buy our products online by following three steps:
a. Select the product you want to purchase and click on the link “Order now!”
b. Insert your personal data.
c. Click on the link “Complete Order!”
This information is necessary for correct and efficient processing of the order placed by you. Entering personal data is done using a SSL connection and are not transferred to third parties, nor by the NGBSS, or by PayPal , 2checkout or by skrill. Take care to correctly complete the form and indicate the persons who will be billing and shipping. E-mail is very important because the order and the products ordered will be sent via e-mail. An incorrect e-mail address will slow the process of ordering the product. Moreover, NGBSS , PayPal , 2checkout and Skrill will not be able to contact you and inform you about the status of your order.
If the transaction through PayPal , 2checkout or Skrill was successful, the next screen will thank you for your order on our website and provides information about the order. This information will also be sent by e-mail.
Is it safe for me to pay online? The products on this website are sold on-line through online payment services provided by PayPal 2checkout and skrill. Guaranteed network availability NGBSS will ensure 99 % Internet access service to all customers who bought Exclusions service. Guaranteed electricity NGBSS guarantee the electricity supply to 99 % for all data center customers who subscribe to a solution that includes a portable power or an amp circuit. Guaranteed replacement parts At any time, the hard drive not functioning on the dedicated server will be replaced within 8 hours.
Neither party shall be responsible for any delay, interruption or failure in meeting its obligations if caused by acts of God, war, declared or undeclared, fire, flood, storm, earthquake, or other such events beyond the control affected parties (force majeure). If any Force Majeure occurs, the affected part will promptly notify the other. Part of Force Majeure, shall use commercially reasonable efforts to sustain elimination or remedy the Force Majeure. This section shall not apply as an excuse for failure to make payments to NGBSS.
NGBSS Shared Hosting.NGBSS will make every effort to provide a backup mechanism and keep complete backup copies of all shared web hosting. However, client must keep a backup copy of software, website, database and all content hosted. NGBSS should not be held responsible for any data loss or data corruption.
Website / eCommerce WordPress – Magento
Development (WordPress / Magento eCommerce) will begin within 48 hours of the full payment of the amount posted on our website. Development can last from 15 days to 60 days depending on the complexity of each project. NGBSS is not and will not be involved in any sale or processing of the material or products on the customer’s site. NGBSS is not responsible for customer actions after project completion. Upon completion of the project, the client will be notified via e-mail for downloading the software solution within 48 hours via a download link or if he has requested a maintenance package with included hosting, the site will be online from the date of notification. The client has the obligation to test the software solution within 48 hours of notification, in the event of errors, they will be remedied within a time set by NGBSS. The client is notified of the completion of the project and its acceptance. All packages will be developed according to the design found and chosen by the client from the portfolio section on our website. If the client wants a customized solution, it will be negotiated with the customer to determine the changes made or signing a contract for a personalized solution.
Packages contain the following:
This offer it’s only for website with max 4 pages and no more that 2000 words on a page . Website comes with admin page on WordPress platform and you have possibility to change all content from the entire website on the admin page . To development your project on this offer you need to came with your on materials : domain , hosting , pictures , text , logo , banners , etc .
eCommerce WordPress Offer
This offer it’s only for eCommerce with max 4 pages and 10 products uploaded with text and images . eCommerce comes with admin page on WordPress platform and you have possibility to change all content from the entire website on the admin page . To development your project on this offer you need to came with your on materials : domain , hosting , pictures , text , logo , banners , etc . The default payment gateway will be : paypal and bank transfer , for another payment gateway will be extra charge .
eCommerce Magento Offer
This offer it’s only for eCommerce with max 4 pages and 10 products uploaded with text and images . eCommerce comes with admin page on Magento platform and you have possibility to change all content from the entire website on the admin page . To development your project on this offer you need to came with your on materials : domain , hosting , pictures , text , logo , banners , etc . The default payment gateway will be : paypal and bank transfer , for another payment gateway will be extra charge .
VDS + Maintenance Packages
Maintenance is given monthly in max. 5 hours. After the 5 hours has elapsed, the customer will be charged with a negotiated amount with the customer per hour. Maintenance includes:
– the wordpress / magento platform update if there is any available update. (the update will be done in 30 days after the last release that can be found on wordpress.com / magento.com.), the update will include the wordpress / magento update, if there is an update for the theme with new features or resolved bugs will be installed). The client will be notified via email if they accept these updates or not. If client make any modification in theme without the agreement of NGBSS the update for theme will be revoked because this means a custom solution and is this option is not included in this packages . NGBSS installs update only for the stock theme that was installed for the client o the day of sale .
– server monitoring
– server backup
– Restoring the website with your previous backup in case of disaster.
The Google Adwords service is offered according to the packages presented on the website, the price of the package does not include the cost of promotion on the search engines: google, facebook, etc. The price per clikc / display differs from domain to domain and country to country. The price per clikc / display is strictly dictated by Google, Facebook, etc. NGBSS has nothing to do with this part. The package price includes:
– Creating the campaign according to customer requirements and according to the Google / Facebook platform policy;
– cost-per-click or per-view cost analysis
– campaign monitoring
– developing banners according to the package chosen in close contact with the client
The banners/movies will develop according to the customer’s requirements, if the customer is not satisfied with the first developed banner he has the right to request a new design. If the customer has requested a new design for the banner he has the obligation to choose between the two developed banners and is not entitled to a refusal.
The Amazon SES service is only available for one domain and up to 10 email addresses configured for the client. If the customer wants more than 1 domain or more than 10 configuration email addresses, the price will be negotiated in close contact with the customer. Amazon SES charges for each e-mail sent / received through this service. The package price does not include fees charged by Amazon for this service, the package refers strictly to the configuration of email addresses and domains after which emails are sent. Configuration can take between 5 days and 60 days depending on the complexity of each project. The customer has the obligation to pay to Amazon the services contracted by him / her.
The configuration of the packet is made after the customer has purchased it, if the client only requests a part of the max number of configured addresses, the remaining e-mail addresses will be lost and will be subsequently configured for a fee.
Customer is the only responsible for the content stored on its servers and published on the Internet.
This Agreement including the attachments hereto and any Services signed by the parties constitute the entire agreement between the parties regarding the subject matter hereof and supersede all proposals and prior discussions and writings between the parties with respect thereto. EXCEPT AS SPECIFICALLY PROVIDED IN THIS AGREEMENT, NGBSS MAKES NO REPRESENTATION, WARRANTY OR CONDITION, EXPRESS OR IMPLIED, AND EXPRESSLY EXCLUDES ALL IMPLIED OR STATUTORY WARRANTIES OR CONDITIONS OF MERCHANTABILITY, MERCHANTABLE QUALITY, DURABILITY OR FITNESS FOR A PARTICULAR PURPOSE OR TITLE OR NON-INFRINGEMENT AND THOSE ARISING BY STATUTE OR OTHERWISE IN LAW OR FROM A COURSE OF DEALING OR USAGE OF TRADE. In case of any dispute or inconsistency this main agreement,any attachments, and/or any Service Order, the Service Order will take first priority, this main agreement will take second priority and the attachment will take third priority in interpreting the parties’ rights and obligations.
Severability and Reformation
If any part of this agreement is determined to be or becomes unenforceable or illegal, shall be reformed to the minimum extent necessary so that this Agreement shall remain in force in accordance with what has been changed by such reforms.
A “Cancellation” occurs when the Customer or Supplier voids an order for a withdrawal of funds from a Customer’s Card account or bank account before a sale is sent for deposit.NGBSS will not collect a deposit from the Customer and the previously authorized funds will be released at the Card issuing bank’s discretion. After a sale is sent for deposit, any attempt to reimburse the cost of a Product to a Customer constitutes a Refund and shall be dealt with as set forth below. You may contact us regarding your purchase from NGBSS within 15 days of delivery for a full refund. No refund for software solutions sold by NGBSS.
A refund is the actual reimbursement of the cost of a Product to a Customer(“Refund”).NGBSS accomplishes the Refund by reversing the amount previously charged to the Customer’s Card or account at the Card issuing bank and the appropriate amount is credited to the appropriate Card or account at the Card issuing bank of Customer. A client may benefit of only one refund of one product per month. All refunds will be issued within 30 days of the end of your normal billing cycle. No refund for software solutions sold by NGBSS.
If you want to cancel a service after activation need to pay a fee (management fee and activation) of $ 50 for web hosting packages and payment service bought from the activation date to service cancellation date at full price . If you want to cancel the web hosting package , it remains active until it makes a full month from the date of activation . There are no refunds on VPS servers , VDS servers , Dedicated servers, Domain names, Administrative fees, and Install fees for custom software.No refund for software solutions sold by NGBSS.
After 14 days no amount can not be refunded because it means that the client was satisfied with the quality of service .
NGBSS reserves the right to add, delete, or modify any provision of this Policy at any time without notice.
Only first-time accounts are eligible for a refund. For example, if you’ve had an account with us before, canceled and signed up again, you will not be eligible for a refund or if you have opened a second account with us.
Violations of the Terms of Service will waive the refund policy.
Choice of Law and Attornment
This Agreement shall be interpreted in all respects, in accordance with the legislation.
Complaints or TDS violations should be reported to us
Changes and Rights
NGBSS may vary these rules and regulations from time to time in its sole discretion, sending a notification in 10 days advance, and Customer will comply with all security requirements imposed by NGBSS.
If you want to increase your profit to your company and you need our services for your company please contact us.
Over the time, our applications have provided client benefits like :
Improving business process efficiency
Increased growth in terms of top line as well as bottom line
Use of legacy applications over the internet
- Monitoring and Improving workforce productivity
- Improving ROI
- Better client relationship and lower client support