TDS applies to all NGBSS clients, TDS applies automatically to all NGBSS clients on subscription, including subscription at commercial third party or partners. SUBSCRIBING ON NGBSS SERVICES, YOU ACCEPT AND COMPLY WITH THE POLICY YOU HAVE BEEN NOTIFIED ON THIS DOCUMENT. In this document, NGBSS hosting areas applies to the subscribers on hosting packages.

General notice

NGBSS agrees to provide services described in the Order of Service signed by the parties. Using NGBSS services constitutes acceptance and agreement with the terms of Service. NGBSS will make every reasonable effort to provide quality customer service.

Confidentiality

NGBSS will only use the personal information of customers to provide services under the contract and collect fees owed and will not disclose such information to any third party except if required by law or collection services. Client authorizes NGBSS to use the name, trade name and comments in marketing documents. At any time, the client may send a written notice of withdrawal of such authorizations.

IP addresses

Any IP addresses assigned to the NGBSS client must be maintained in an efficient manner as RIPE rules and used at 80% within 30 days after the award. Failure to comply may result in revocation of sections of this IP address by NGBSS after five days of notification of the client. NGBSS maintain ownership and control of all Internet Protocol numbers and addresses (IP) that can be attributed to customers, and reserves the right to modify or remove any such numbers and addresses.

Zero Tolerance Spam Policy

We take a zero tolerance stance against sending of unsolicited e-mail, bulk emailing, and spam. “Safe lists”, purchased lists, and selling of lists will be treated as spam. Any user who sends out spam will have their account terminated with or without notice.

Sites advertised via SPAM (Spamvertised) may not be hosted on our servers. This provision includes, but is not limited to SPAM sent via fax, phone, postal mail, email, instant messaging, or usenet/newsgroups. No organization or entity listed in the ROKSO may be hosted on our servers. Any account which results in our IP space being blacklisted will be immediately suspended and/or terminated.

Other services

On demand, NGBSS may provide Customer technical support and non-technical support, such as equipment troubleshooting, DNS and other types of support, using the customer space to interact. Customer physical access to the equipment is strictly prohibited. NGBSS is the owner of the equipment used by the customer which pays a license to use this equipment.

Imminent danger

If NGBSS reasonably appreciates, that equipment, software or hosted applications used by the client or the client’s activities represent an immediate threat to the physical integrity of the spaces or physical integrity of network equipment performance or any other user space, or represent an immediate threat to the security of a person, then NGBSS will carry out necessary activities to avoid imminent danger, without the prior written acknowledgment of the customer and without liability for damage to equipment or data for any interruption of the Customer (or its customers’) business. As soon as actions are carried out, NGBSS will inform, by e-mail the client about take measures.

Equipment relocation

Subscriber will send in advance with 30 days, an email application for equipment relocation, server or web site to another space offered before by NGBSS .

Insurances

In no case NGBSS will be required to provide insurance coverage for any equipment or data held by the client and housed inside the NGBSS.

Implicit customer

If the customer is indebted to NGBSS, according to the signed agreement, NGBSS may do the following whith minimum notification:

1. without notice suspend the client’s access to space

2. without notice sell third-party equipment in pursuit of compensation.

Resource Usage

USER MAY NOT:

Use 25% or more of system resources for longer then 90 seconds. There are numerous activities that could cause such problems; these include: CGI scripts, FTP, PHP, HTTP, etc.

Run stand-alone, unattended server-side processes at any point in time on the server. This includes any and all daemons, such as IRCD.

Run any type of web spider or indexer (including Google Cash / AdSpy) on shared servers.

Run any software that have interfaces with an IRC (Internet Relay Chat) network.

Run any bit torrent application, tracker, or client. You may link to legal torrents off-site, but may not host or store them on our shared servers.

Participate in any file-sharing/peer-to-peer activities

Run any gaming servers such as counter-strike, half-life, battlefield1942, etc

Run cron entries with intervals of less than 15 minutes.

Run any MySQL queries longer than 15 seconds. MySQL tables should be indexed appropriately.

When using PHP include functions for including a local file, include the local file rather than the URL. Instead of include(“http://yourdomain.com/include.php”) use include(“include.php”).

To help reduce usage, do not force html to handle server-side code (like php and shtml).

Only use https protocol when necessary; encrypting and decrypting communications is noticeably more CPU-intensive than unencrypted communications.

Payment delay

The service will be discontinued for failure to pay within 24 hours after notification.

Changes

Before the end of initial agreement, 30 days or more, NGBSS may change the fees payable under current agreement, and send a written notice to the customer.

Upgrade service

Downgrade service will come into force on the account anniversary date (anniversary date account corresponds to the day of the month in which an account was opened. For example, if an account was opened on May 5, this account can be changed on the 5th of every month once the initial commitment is over). Service upgrades, however, may come into force at any time.

Payment Obligations

On client account activation, on space, equipment and resources reservation. Customer must pay for his account, even if he is not using it.

Credit Authorization

How to buy products on site www.ngbss.com ? NGBSS sells its products online through online payment services of www.paypal.com , www.2checkout.com and www.skrill.com or bank transfer. In this way we can ensure our clients safe and effective service to order and pay online . You can buy our products online by following three steps:

1. Select the product you want to purchase and click on the button „Order”

2. Insert your personal data.

3. Click on the button „Complete Order!”

This information is necessary for correct and efficient processing of the order placed by you. Entering personal data is done using a SSL connection and are not transferred to third parties, nor by the NGBSS, or by PayPal , 2Checkout or by Skrill. Take care to correctly complete the form and indicate the person who will be billed. E-mail is very important because the order and the products ordered will be sent via e-mail. An incorrect e-mail address will slow the process of ordering the product. Moreover, NGBSS , PayPal , 2Checkout and Skrill will not be able to contact you and inform you about the status of your order.

If the transaction through PayPal , 2Checkout or Skrill was successful, the next screen will thank you for your order on our website and provides information about the order. This information will also be sent by e-mail.

Security policy

Is it safe for me to pay online? The products on this website are sold on-line through online payment services provided by PayPal, 2Checkout and Skrill. Guaranteed network availability NGBSS will ensure 99 % Internet access service to all customers who bought „Guaranteed Bandwidth”. Guaranteed electricity NGBSS guarantee the electricity supply to 99 % for all data center customers who subscribe to a solution that includes a portable power or an amp circuit. Guaranteed replacement parts at any time, the hard drive not functioning on the dedicated server will be replaced within 8 hours.

Major Force

Neither party shall be responsible for any delay, interruption or failure in meeting its obligations if caused by acts of God, war, declared or undeclared, fire, flood, storm, earthquake, or other such events beyond the control affected parties (force majeure). If any Force Majeure occurs, the affected part will promptly notify the other. Part of Force Majeure, shall use commercially reasonable efforts to sustain elimination or remedy the Force Majeure. This section shall not apply as an excuse for failure to make payments to NGBSS.

Backup

NGBSS Shared Hosting. NGBSS will make every effort to provide a backup mechanism and keep complete backup copies of all shared web hosting. However, client must keep a backup copy of software, website, databases and all content hosted. NGBSS will not be held responsible for any data loss or data corruption.

Website / eCommerce WordPress – Magento

Development (WordPress / Magento eCommerce) will begin within 48 hours of the full payment of the amount posted on our website. Development can last from 15 days to 60 days depending on the complexity of each project. NGBSS is not and will not be involved in any sale or processing of the material or products on the customer’s site. NGBSS is not responsible for customer actions after project completion. Upon completion of the project, the client will be notified via e-mail for downloading the software solution within 48 hours via a download link or if he has requested a maintenance package with included hosting, the site will be online from the date of notification. The client has the obligation to test the software solution within 48 hours of notification, in the event of errors, they will be remedied within a time set by NGBSS. The client is notified of the completion of the project and its acceptance. All packages will be developed according to the design found and chosen by the client from our portfolio. If the client wants a customized solution, the price it will be negotiated with the customer to determine the changes made or signing a contract for a personalized solution.

Packages contain the following:

Website Offer 

This offer it’s only for a website with max 4 pages and no more that 2000 words on a page . Website comes with admin page on WordPress platform and you have possibility to change all content from the entire website on the admin page . To development your project on this offer you need to came with your on materials : pictures , text , banners ,  etc .

eCommerce WordPress Offer

This offer it’s only for a eCommerce with max 50 products uploaded with text and images . The shop comes with an admin page on WordPress platform  and you have possibility to change all content from the entire website on the admin page . To development your project on this offer you need to came with your on materials : pictures , text , banners ,  etc . The default  payment gateway will be : paypal and bank transfer , for another  payment gateway will be extra charge  .

eCommerce Magento Offer

This offer it’s only for a eCommerce with max 50 products uploaded with text and images . The shop comes with an admin page on Magento platform  and you have possibility to change all content from the entire website on the admin page . To development your project on this offer you need to came with your on materials : pictures , text , banners ,  etc . The default  payment gateway will be : paypal and bank transfer , for another  payment gateway will be extra charge  .

VDS + Maintenance Packages

Maintenance is given monthly in max. 5 hours. After the 5 hours has elapsed, the customer will be charged with a negotiated amount with the customer per hour. Maintenance includes:
– the wordpress / magento platform update if there is any available update. (the update will be done in 30 days after the last release that can be found on wordpress.com / magento.com.), the update will include the wordpress / magento update, if there is an update for the theme with new features or resolved bugs will be installed). The client will be notified via email if they accept these updates or not. If client make any modification in theme without the agreement of NGBSS the update for theme will be revoked because this means a custom solution and is this option is not  included in this packages . NGBSS installs update only for the stock theme that was installed for the client o the day of sale .
– server monitoring
– server backup
– Restoring the website with your previous backup in case of disaster.

Adwords

The Google Adwords service is offered according to the packages presented on the website, the price of the package does not include the cost of promotion on the search engines: google, facebook, etc. The price per clikc / display differs from domain to domain and country to country. The price per clikc / display is strictly dictated by Google, Facebook, etc. NGBSS has nothing to do with this part. The package price includes:
– Creating the campaign according to customer requirements and according to the Google / Facebook platform policy;
– cost-per-click or per-view cost analysis
– campaign monitoring
– developing banners according to the package chosen
The banners/movies will develop according to the customer’s requirements, if the customer is not satisfied with the first developed banner he has the right to request a new design. If the customer has requested a new design for the banner he has the obligation to choose between the two developed banners and is not entitled to a refusal.

Amazon SES

The Amazon SES service is only available for one domain and up to 10 email addresses configured for the client. If the customer wants more than 1 domain or more than 10 configuration email addresses, the price will be negotiated in close contact with the customer. Amazon SES charges for each e-mail sent / received through this service. The package price does not include fees charged by Amazon for this service, the package refers strictly to the configuration of email addresses and domains after which emails are sent. Configuration can take between 5 days and 60 days depending on the complexity of each project. The customer has the obligation to pay to Amazon the services contracted by him / her.
The configuration of the packet is made after the customer has purchased the package, if the client only requests a part of the max number of configured addresses, the remaining e-mail addresses will be lost and will be subsequently configured for a fee.

Content responsibility

Customer is the only responsible for the content stored on rented servers and published on the Internet.

Entire agreement

This Agreement including the attachments hereto and any Services signed by the parties constitute the entire agreement between the parties regarding the subject matter hereof and supersede all proposals and prior discussions and writings between the parties with respect thereto. In case of any dispute or inconsistency this main agreement, any attachments, and/or any Service Order, the Service Order will take first priority, this main agreement will take second priority and the attachment will take third priority in interpreting the parties’ rights and obligations.

Severability and Reformation

If any part of this agreement is determined to be or becomes unenforceable or illegal, shall be reformed to the minimum extent necessary so that this Agreement shall remain in force in accordance with what has been changed by such reforms.

Refund Policy

The refund policy does not apply

Complaints

Complaints or TDS violations should be reported to us . NGBSS operate under  NGBSS INT S.R.L , CUI RO43420954 , Alley Compozitorilor, No. 11, Bl G12, Et 7, Ap 43, Bucharest.

Changes and Rights

NGBSS may vary these rules and regulations from time to time in its sole discretion, sending a notification in 10 days advance, and Customer will comply with all security requirements imposed by NGBSS.

If you want to increase your profit to your company and you need our services for your company please contact us.

Over the time, our applications have provided client benefits like :